Help Center

How can we help?

Getting started

Sign up, type your gym's name, and your address (yourgym.worldofgym.cloud) is reserved instantly. You can change it once within the first 30 days.

Most gyms go live in under an hour: add plans and timings, upload a few photos, and share your link. Importing members from a spreadsheet takes a few minutes more.

Yes — upload any spreadsheet and we map the columns for you. On Growth and Pro plans our team will do the full migration with you on a call.

Billing & payments

Directly. Members pay through UPI, cards or netbanking and the money settles into your own payment account. World of Gym never holds your revenue.

We retry automatically at smart intervals and send the member a WhatsApp reminder with a payment link. You see every failed and recovered payment in your dashboard.

Yes, refunds are issued from your dashboard and tracked against the member's record. Refund timelines follow your payment provider (typically 5–7 working days).

Websites & domains

On Growth and Pro, point your domain to us and SSL is configured automatically. Your worldofgym.cloud subdomain keeps working alongside it.

Your logo, colors, photos, sections and content are all editable from the dashboard. Changes go live instantly.

Portfolios

Private by default. Each member chooses what to publish — from nothing at all to their full progress timeline.

Portfolios belong to the person, not the gym. Trainers and members keep their page and history when they move.

Still stuck?

Write to us — a real person replies within a day.